At Amourè, we are committed to ensuring that every piece of jewelry you purchase meets your expectations. Our exchange policy is designed to provide flexibility while ensuring fairness in our transactions.
Eligibility:
This exchange policy applies to all jewelry purchased from Amourè.
Jewelry must be in its original condition and free from any damage or alterations.
Jewelry must be accompanied by the original purchase receipt and any applicable certification.
Exchange Value:
The value of the jewelry for exchange will be based on the current market value of the materials on the day of exchange.
Diamonds: The exchange value of diamonds will reflect the current market price of similar diamonds. Diamonds can be exchanged only for other diamond items.
Gold: The exchange value of gold items will be calculated based on the current day’s market rate for gold. Gold items can be exchanged for either gold or diamond jewelry.
Procedure:
To initiate an exchange, please visit our store with the item(s) you wish to exchange along with all accompanying documentation.
Our experts will assess the condition of the jewelry and determine its eligibility for exchange.
The current market value will be calculated, and you can choose a new piece of jewelry of equal or greater value. If the new item exceeds the value of your exchange, you will be required to pay the difference.
Terms and Conditions:
Jewelry that has been customized or personalized is not eligible for exchange unless such terms were agreed upon at the time of purchase.
Exchanges can only be made once per original item purchased.
This policy is subject to change without prior notice at the discretion of Amourè.
Commitment to Satisfaction
We aim to ensure that you are completely satisfied with every purchase at Amourè and we believe that our exchange policy will provide you with the flexibility needed to ensure your satisfaction.